Privacy Policy
Effective Date: 10/07/2025
Company: Digital Bliss AI
At Digital Bliss AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, tools, and services (collectively referred to as the "Platform").
By using the Platform, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name, email address, contact details
- Company name, role or job title (if provided)
- Billing and payment information (if applicable)
b. Usage Data
- IP address, browser type, device information
- Access times, pages viewed, clicks, and referring URL
c. AI Interaction Data
- Inputs provided to AI tools (text, files, prompts)
- Outputs generated by the platform in response to your inputs
- Feedback or ratings on AI responses
d. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance platform functionality and user experience.
2. How We Use Your Information
We use your information to:
- Deliver and improve our AI services
- Personalize your experience
- Process transactions and manage accounts
- Provide customer support
- Monitor and analyze usage for platform optimization
- Ensure security and prevent fraud
- Communicate with you regarding updates, promotions, or changes (with your consent)
3. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
- Service providers who help us operate the platform (e.g., hosting, analytics, payment processing)
- Legal authorities if required by law or to protect rights, safety, and property
- Business partners or affiliates for platform-related services, only with your permission
4. Data Security
We implement appropriate technical and organizational measures to safeguard your data, including:
- Data encryption (in transit and at rest)
- Access controls and authentication
- Regular security audits and monitoring
However, no system is 100% secure. We cannot guarantee absolute security, but we strive to protect your information with industry best practices.
5. Data Retention
We retain personal and usage data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your data at any time (see Section 7).
6. International Data Transfers
If you access our services from outside of South Africa (our country of operation), please be aware that your data may be transferred to, stored, and processed in countries with different data protection laws.
We ensure all international transfers comply with applicable laws and include adequate safeguards.
7. Your Rights and Choices
You have the right to:
- Access and review your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at:
📧 ai@digitalbliss.co.za
8. Third-Party Services
Our platform may contain links or integrations with third-party services. This policy does not apply to those services, and we are not responsible for their practices. We recommend reviewing their privacy policies before engaging with them.
9. Children’s Privacy
Our platform is not intended for use by children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and, where required, notify you of significant changes.
11. Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, contact us at:
Digital Bliss AI
📧 ai@digitalbliss.co.za
🌐 www.ai.digitalbliss.co.za